Public Offer

1. General provisions

1.1. Limited Liability Company Trading Company Konditer Profi (Konditer Profi Trading Company LLC, OGRN 1146679024030, INN 6679055258), hereinafter the "Seller", offers any legally capable individual (hereinafter the "Buyer") to buy the goods presented on the website konditerprofi.ru (hereinafter the "Website") on the terms of this agreement (hereinafter the "Offer").

1.2. The Offer is a public offer in accordance with Articles 435 and 437 of the Civil Code of the Russian Federation. Relations between the parties are governed by the Civil Code of the Russian Federation, Law of the Russian Federation No. 2300-1 of 7 February 1992 "On Consumer Rights Protection" and the Rules for the Sale of Goods under a Retail Sale Agreement approved by Decree of the Government of the Russian Federation No. 2463 of 31 December 2020.

1.3. Acceptance of the Offer is the placing of an order on the Website — clicking the "Confirm and pay" or "Confirm order" button (Clause 3 of Article 438 of the Civil Code). By placing an order, the Buyer confirms that they have read and agree with the Offer, the delivery and payment terms, the return terms and the promotion rules.

1.4. The Offer applies to purchases of goods for personal, family and other needs not related to business activities. Wholesale supplies for organisations and entrepreneurs are made under a separate agreement — via a request on the Wholesale page.

1.5. The Seller may change the Offer. The new version takes effect from the moment it is published on the Website and does not apply to orders placed earlier.

2. Goods

2.1. The Seller sells confectionery produced by Slada Production Company LLC (Tyumen Oblast, Ishim) under the Konditer Profi brand.

2.2. The product page shows: name, packaging and weight, price, ingredients, nutritional and energy value, storage conditions and shelf life, and information about the manufacturer. Images on the Website may differ slightly from the product (packaging shades, holiday designs), which does not affect its properties.

3. Placing an order

3.1. An order is placed on the Website without registration. The Buyer specifies their first and last name, phone number, email address, city, method of receipt and, if necessary, delivery address or pick-up point.

3.2. The Buyer is responsible for the accuracy of the data provided. If the order cannot be delivered because of incorrect data, the Seller is not liable for this.

3.3. After the order is placed, it is assigned a number, and an email with the order contents and amount is sent to the Buyer.

3.4. The sale agreement is considered concluded from the moment the Buyer is issued a cash receipt or another document confirming payment, and if payment is made on receipt — from the moment the Seller confirms the order.

3.5. If an ordered item is out of stock, the Seller informs the Buyer. The Buyer may agree to a replacement, receive the order without this item or cancel the order; money for the missing item is refunded.

3.6. The Seller may cancel an order that has not been paid within 3 days of being placed.

4. Price and payment

4.1. Prices on the Website are in roubles and include VAT. The price of goods in an order is fixed at the moment the order is placed and does not change afterwards.

4.2. Promo code discounts, the Build-a-Box discount, the gift, free delivery and bonus points are provided under the Promotion and Bonus Program Rules published on the Website. The total amount including discounts, points and delivery cost is shown before the order is confirmed.

4.3. Payment is made online on the payment page of the acquiring bank by bank card, via the Faster Payments System or by another method available on the payment page. If online payment on the Website is temporarily unavailable, the Seller's manager informs the Buyer of the payment method when confirming the order.

4.4. An electronic cash receipt is sent to the email address specified in the order.

4.5. The Buyer's obligation to pay is considered fulfilled from the moment the money is credited to the Seller's account or to the acquiring bank in favour of the Seller.

5. Delivery and receipt

5.1. Methods of receipt, delivery cost and delivery times are shown on the Delivery and Payment page and at checkout: delivery to pick-up points across Russia, courier delivery in Екатеринбург, self-pickup: Yekaterinburg, 82A Selkorovskaya St. (Mon–Fri, 9:00–18:00); Ishim, 81 Lenina St., bldg. 5 (Mon–Fri, 9:00–18:00).

5.2. Delivery to a pick-up point is free for orders with a goods total of 1,500 ₽ or more (after discounts and points spent). Self-pickup is free.

5.3. Delivery times stated by the delivery service are approximate. When the order arrives at the pick-up point, the Buyer receives a notification from the delivery service or the Seller.

5.4. The storage period of an order at a pick-up point is determined by the rules of the delivery service. If the Buyer does not collect the order, it is returned to the Seller, and the money is refunded to the Buyer minus the Seller's delivery costs (Clause 4 of Article 26.1 of the Law "On Consumer Rights Protection").

5.5. On receipt, the Buyer checks the integrity of the packaging, the quantity and completeness of the order. If the packaging is damaged or something is missing, the Buyer should inform the pick-up point staff or the courier, photograph the parcel and then write to the Seller.

5.6. Ownership and the risk of accidental loss of the goods pass to the Buyer from the moment the goods are handed over.

6. Returns and exchanges

6.1. Cancelling an order, returning goods and the procedure for handling quality claims are described on the Returns and Exchanges page, which is part of the Offer.

6.2. Money is refunded in the same way as the payment was made, within 10 days of receiving the Buyer's request.

7. Personal data

7.1. The Buyer's personal data is processed in accordance with the Personal Data Processing Policy and the Consent to Personal Data Processing published on the Website.

8. Liability

8.1. The parties are liable for non-performance of obligations in accordance with the laws of the Russian Federation.

8.2. The parties are released from liability if non-performance is caused by force majeure (Clause 3 of Article 401 of the Civil Code).

9. Claims and disputes

9.1. Claims are sent to market@konditerprofi.ru or to the address PO Box 95, Yekaterinburg, 620103, Russia. The Seller responds to a claim within the periods established by the Law "On Consumer Rights Protection".

9.2. Disputes that cannot be resolved through negotiation are considered in court in accordance with the laws of the Russian Federation, including, at the choice of the consumer Buyer, at their place of residence.

10. Seller's contacts

Phone: +7 (34551) 5-16-10, email: market@konditerprofi.ru. Full details are below.